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FAQ 1

FAQ

General information

What are the reception opening hours?

8 AM - 9 PM

What languages are spoken at reception?

Italian, English, Chinese.

Where is the facility located and how can it be reached?

It is located in Spotorno, in the province of Savona, and can be reached by car and train.

Is there parking available on site?

Yes, each room has a parking space.

Does the building have a lift?

No.

What are the accessibility features of the building?

Stairs, stair lift at the entrance.

Does the property have Wi-Fi?

Yes.

Are pets allowed?

Small size, up to 10 kg.

Is there a luggage storage service?

Yes.

What amenities are offered in the rooms?

Courtesy kit, minibar in Superior rooms.

Is there a tourist tax?

Yes, €1.50 per person for the first 5 days of your stay.

Which credit cards are accepted for payment?

Visa, Mastercard, Maestro, American Express.

Check-in e check-out

What time is check-in and check-out?

Check-in from 2:30 p.m., check-out at 10:00 a.m.

How does check-in at the property work?

At the reception desk, in person.

Is it possible to check in early?

Yes, just let us know.

Is it possible to postpone check-out?

When possible, yes, you need to request it.

Facilities and services

Is there a shuttle service to/from the property?

No.

Is there a charging service for electric cars?

Yes.

Can children stay at the facility?

Yes.

Does the property have a private beach/lido?

Yes, from 1 May to 30 September it is included in the room price.

Do you provide beach towels?

Available for hire.

Rooms

Are cots and beds for children available?

Yes.

Do you have accessible rooms?

Yes, one.

Breakfast

Is breakfast included?

Yes.

What time is breakfast served?

7:30 a.m. to 10:00 a.m.

Where is breakfast served?

At our restaurant Terrazza 21.

What kind of breakfast is served?

Sweet and continental breakfast.

Are there options for coeliacs, vegetarians and vegans?

Yes, upon request.

Restaurants and bars

Is there a restaurant on site?

Yes.

Are there options for coeliacs, vegetarians and vegans?

Yes.

Is there a bar on site?

Yes.

Activities, experiences and events

Does the property have a concierge service?

Yes.

Do you organize tours and excursions in the surrounding area?

No.

Is it possible to organize weddings or private events?

Yes.

Payments and cancellation

What are the cancellation terms?

Up to 11 days before arrival: free cancellation.
In the last 10 days or No-Show: the deposit will not be refunded.
Early departure: the customer is required to pay 100% of the total cost of the stay, in addition to the services consumed.